Shipping policy
Curvellia Shipping Policy
At Curvellia, we are committed to delivering your order as efficiently and transparently as possible. Please review our shipping policy below for important information regarding order processing, delivery times, and product expectations.
1. Order Processing Times
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
2. Shipping Times
Shipping times vary depending on your location and the product ordered. Estimated delivery times are:
- United Kingdom: 5–10 business days
- Europe: 7–12 business days
- International: 7–15 business days
Please note that these are estimates and delays may occur due to customs, courier issues, or high demand periods.
3. Third-Party Vendors
Curvellia works with trusted third-party vendors and fulfillment partners to bring you high-quality products at competitive prices. As a result, items may be shipped from different locations and may arrive in separate packages if multiple products are ordered.
4. Product Appearance Disclaimer
While we strive to display our products as accurately as possible, actual items may vary slightly from the images shown on our website. Variations may include differences in color, fit, material finish, or packaging due to lighting, manufacturing updates, or supplier differences.
5. Tracking Your Order
Tracking information will be provided once your order has been shipped. Please allow a few days for tracking updates to appear in the courier’s system. However sometimes tracking may not be available.
6. Customs, Duties & Taxes
International customers may be required to pay customs fees, duties, or taxes upon delivery. These charges are the responsibility of the customer and are not controlled by Curvellia.
7. Delays & Lost Packages
Curvellia is not responsible for delays caused by shipping carriers, customs clearance, or incorrect shipping details provided by the customer. If your package appears lost, please contact us and we will assist you in resolving the issue with the courier.
8. Contact Us
If you have any questions regarding your order or our shipping policy, please contact our support team via our website.
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By placing an order with Curvellia, you agree to the terms outlined in this shipping policy.